Privacy Policy

Last Updated: 30-09-2025

1. Introduction

At Fourbuy (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or use our services (for buying, selling, financing, or autobody services).

By using our website or engaging with our services, you consent to the collection and use of information in accordance with this policy.

2. Definitions

  • Personal Information / Personal Data means any information relating to an identified or identifiable natural person (for example, name, contact details, identity number, address).
  • Processing / Process means any operation performed on personal data (collection, storage, use, sharing, deletion, etc.).
  • Data Subject means someone whose personal information is processed (e.g. a customer, seller, website visitor).
  • POPIA refers to the Protection of Personal Information Act, 2013 (South Africa) and related regulations.

3. What Personal Information We Collect

We may collect the following categories of personal data:

Purpose / Activity

Data Collected

Contact & identity

Name, surname, identity number (or part thereof), email address, phone number, address

Vehicle / transactional details

Vehicle make, model, year, mileage, condition, registration number, service history, photos

Financial / credit

Banking account, payment details, credit references (if financing or trade-in)

Website / technical

IP address, browser type, device type, cookies, usage logs, pages visited, timestamps

Communications / correspondence

What you send us via email, contact forms, or calls, including messages, attachments

We collect this data when you:

  • Submit inquiries or forms (e.g. “Sell your Car”, “Contact us”)
  • Apply for finance or vehicle purchase
  • Use our website (automatically via technical means)
  • Interact with us (phone, email, in person)

4. How We Use Your Personal Information

We will use your data for the following lawful purposes:

  1. To provide services — buying, selling, inspections, valuations, repairs, financing.
  2. Communication — to respond to your queries, send you updates, confirmations, or notifications.
  3. Marketing (optional) — with your consent, we may send you promotional offers, newsletters, or updates about vehicles.
  4. Improving website and services — analyzing usage, optimizing performance, detecting misuse or fraud.
  5. Legal / compliance — fulfilling legal obligations, protecting rights, resolving disputes or enforcing terms.

We will only use your personal information for the stated purposes, or for purposes compatible with those, unless you consent otherwise.

5. Lawful Basis for Processing

Under POPIA and applicable law, we rely on one or more of the following bases for processing:

  • Your consent (e.g. subscribing to marketing)
  • Performance of a contract (e.g. purchase agreement, servicing)
  • Compliance with a legal obligation
  • Our legitimate interests (provided your rights are not overridden) — e.g. maintaining security, improving services

6. Sharing & Disclosure

We may disclose your personal information to:

  • Our employees, agents, subcontractors or service providers (e.g. mechanics, valuers, IT providers)
  • Financial institutions, credit bureaus or insurers (if relevant to financing)
  • Government, regulatory, or law enforcement authorities (if legally required)
  • Other third parties with your consent

We require all third parties to maintain confidentiality and adhere to appropriate security measures.

7. International Transfers

If we transfer your personal information outside South Africa (for example, cloud servers, service providers), we will take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with POPIA.

8. Data Retention

We will retain your personal information only as long as needed for the purposes set out in this policy, or as required by law (e.g. for record-keeping, tax, audit). Once no longer needed, we will securely delete or anonymize it.

9. Security

We maintain appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. These include encryption, access controls, regular security reviews, staff training, and use of secure systems.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights

Under POPIA and related law, you have certain rights as a data subject, including:

  • Right to access your personal information
  • Right to correct / update inaccurate or incomplete information
  • Right to object to or withdraw consent (where applicable)
  • Right to delete / erasure (in limited cases)
  • Right to restriction / blocking of processing
  • Right to data portability (receive your data in structured form)
  • Right to complain to the Information Regulator if you believe your rights are violated

If you wish to exercise any of these rights, please contact us (see below “Contact Us”).

11. Cookies & Tracking Technologies

We (and our service providers) may use cookies, web beacons, tracking pixels, and similar technologies to collect technical data about your visits to our website (e.g. pages visited, time spent, referral sources).

Cookies may be categorized as:

  • Strictly necessary / functional — essential for website operation
  • Performance / analytics — to understand usage and improve the site
  • Marketing / advertising — to provide personalized offers or remarketing

You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the website.

For more details, see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date and, if appropriate, notify you (e.g. via email or website notice). Your continued use of the site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact:

Fourbuy
 Address: 106 Cedar Rd, Chartwell, 2191, South Africa
 Phone: 010 017 6750